Delete your Palpo account
You can delete your account and everything in it yourself, at any time.
In the app
- Open Palpo and tap the Settings button at the top of any tab.
- Open Data & account.
- Tap Delete account and confirm. Your account and everything in it are erased at once.
Can't open the app?
Email us from the address you signed up with, with the subject "Delete my account". We delete the account and everything in it, and let you know when it's done, within one month at most.
Email contact@palpo.fitPaying for Pro?
Deleting your account doesn't cancel the subscription. Cancel it in Google Play first (Play Store › your profile picture › Payments & subscriptions › Subscriptions), or it keeps renewing.
What happens to your data
Everything you logged, your profile and any community posts are erased, and so is what our subscription provider holds about a purchase; Google Play keeps its own record of the payment. A few things outlive the account in a form that no longer identifies you:
- Consent records are anonymised and kept for five years, to show consent was properly given.
- Foods you added to the shared catalog stay in it, without your name.
- Backups are overwritten on our hosting provider's normal cycle, so deleted data can stay in a backup for a short while.
The privacy policy says more about how long data is kept.